Frequently Asked Questions
Q: Can I still get the Super Early Bird or Early Bird price?
A: Unfortunately, no. We get a high volume for this request—with a variety of reasons attached to them—and we simply cannot address all of them. Ultimately, we hope you understand that fair is fair and we have to honour the dates for these special prices that we place out at the beginning.
Q: What currency are prices listed in?
A: Canadian dollars (CAD).
Q: What is the venue for the course?
A: As soon as we have confirmed it, we will put it up on the course page.
Q: How do I get the Student Discount?
A: To qualify for this discount you must be enrolled in a full-time program, and you must email in or bring to the course proof of this in the form of a student ID or other formal proof. Simply input the coupon code “studentdiscount” (without the quotation marks) during checkout.
Q: Can we get a Group Discount?
A: Yes, a group of five or more attending the same course can receive a 10% discount. Larger groups are eligible for larger discounts. To get a group discount, contact us with a list of all the people you have confirmed for your group (first name, last name, and email address). Once you have done so, we will respond with a group discount code for each of you and your group members to apply during the checkout process.
Q: What is your Cancellation Policy?
A: You can view our Terms and Conditions here.
Q: Will you be emailing me before the course?
A: Yes. In the weeks leading up to the course you can expect to receive multiple emails from us that simply contain extra reminders of course details, as well as any new information that we need to share with you. Occasionally this includes changes to the course schedule, so it is important that you open these emails. In both your Somatic Senses Account and your billing information, please include an email address that you would like us to use for communication. Also please ensure that emails from firstname.lastname@example.org are not being sent your spam or junk folders.
Q: Why haven’t I received any course emails from Somatic Senses?
A: Check to see if our emails were sent to your junk or spam folders. Please ensure that emails from email@example.com are not being filtered and sent to those folders. Additionally, include the email address you’d like us to send things to in both your Somatic Senses Account and your billing information upon checkout.
Q: Where are the course notes?
A: They will either be provided in printed form at the course, or we will send you digital format, or both. In the weeks leading up to your course, you will receive an email with information on this.
Q: Where is my certificate?
A: A link to your certificate will be provided in the weeks following the course. Keep in mind that the Google Drive folder containing your certificate will only be active for 2 weeks after you receive the link, so please download your certificate before then. If it was a DNS course, your certificate will be emailed to you by the Prague School of Rehabilitation following the course.
Q: The folder containing my digital notes or certificate is gone. What do I do?
A: The Google Drive folder containing your notes and certificate will only be active for 2 weeks after you receive the final link, so please download your content before then. If you did not download content in time, contact us and we can send it to you directly.
If your question was not answered above, feel free to contact us.